“Accredited Agents” at Tsogo Sun/Southern Sun Resorts
October 17, 2014
Umhlanga – Still the Ideal Holiday Destination?
March 5, 2015

Holiday Clubs and Points Systems – Are They Worthwhile?

We at Quantum Sun trust you have settled into the year and once again we wish you a peaceful and successful 2015.

At the end of December there was a front page article in the Independent on Saturday Personal Finance Section. (20/12/14)

The article basically covered holiday clubs and points systems. I’m sure all of us have at some time or another been accosted in the street by an OPC (off premise contact agent) offering you a prize of a free holiday in Mauritius. This prize seldom if ever materialises and is merely a carrot to enable the “club” to spend an hour or two presenting the advantages of you buying points in their holiday scheme. These presentations are designed to break down the consumer by offering massive discounts which invariably last only to the end of the day and the unsuspecting party is pressured into signing for so many “club” points supposedly entitling them to a glittering array of future holidays.

The article was headlined “Holiday club points may get you nowhere” and the sub heading stated “Don’t buy into a “holiday club” that operates on a point system. The National consumer commission is pursuing cases against these clubs and until these have been finalised, it’s a matter of buyer beware.” The article goes onto state that Club Leisure group is likely to face a case of contravening the Consumer Protection Act (CPA) early this year. Club Leisure manages a variety of points based holiday clubs including Flexi Club.

NCC also recently served papers on Univision the holding company of Quality Vacation Club declaring that certain of their practices were prohibited under the terms of the consumer protection act. They also envisaged filing papers against Club Leisure group in 2015. Many of the complaints filed with the NCC have been lodged with the help of Advocate Anton Alberts who is a member of parliament’s portfolio committee on Trade and Industry.

The NCC have stated that their investigation into the irregularities in the Holiday Club Industry is against holiday clubs that operate on a point system and not against those schemes that sell real rights. A real right scheme would be considered a Cabana Beach, Umhlanga Sands. Beacon Island etc operation, where you own a bricks and mortar unit in a week during the year and not club points which amount to little more than fresh air. It will be interesting to see what happens if the NCC proceeds against the points operators whose contracts are questionable as they do not have a cancellation clause which one can fall back upon in the event of you wishing to leave the club. Watch this space for further details.

Another questionable situation has arisen recently with the announcement of the bathroom refurbishment at the UMHLANGA SANDS. This refurbishment commenced on the 24th of January 2015 and will be completed by the 15th of September 2015. During this period, there will obviously be certain disruptions involving both noise and switching of specific units to accommodate the refurbishment.

One point that must be born in mind however is that no refurbishments will take place during the April holiday break which covers weeks number 13,14,15,16 and 17. Similarly there will also be a break for the July school holidays and no refurbishment will happen in weeks 25,26,27,28 or 29.

Bearing this in mind, if you own in any of these weeks, you will not in any way be inconvenienced and you should treat with caution any comments made by resort sales staff that due to the refurbishment, they are in a far better position to handle any private arrangement that you may want to make with renting your unit out.

As there will be no refurbishment during these periods, there will be almost no changes made in switching rooms. The comments being made by the sales staff are purely made in order to influence you into placing the unit with them instead of your agent of choice. We are at Quantum Sun are open for business.