January 30, 2014
Holiday Clubs and Points Systems – Are They Worthwhile?
February 24, 2015

“Accredited Agents” at Tsogo Sun/Southern Sun Resorts

The question of “accredited agents” at Tsogo Sun/Southern Sun Resorts continues to raise questions and is a source of frustration for owners and rental parties and ourselves. These parties imply they are the only legitimate persons who can handle rentals and re-sales. This is totally untrue.

Correspondence and comments made by these in house agents is framed in a manner that gives the impression that they have exclusive rights to rental and re-sales at the Southern Sun/Tsogo Sun resorts throughout the country.

We have brought this to your attention in the past and also Tsogo Sun and have explained that no exclusivity is held by these agents. What is even more unacceptable is that these agents are now adopting a further ploy by advising resort owners that in the event of a private arrangement occupying a unit and damaging the apartment during their stay either accidently or negligently , if rented by an independent agent, then the owner becomes responsible for all damages. They even go as far as implying the owner is not responsible if the owner rents through a so called “accredited agent”.

This comment is once again pure fabrication. A rental arranged by a “accredited agent” is in no way given any preferential treatment in the event of damages to an owners apartment. Falsifications of this nature do nothing more than bring into question the ethics of the timeshare industry.

In actual fact the owner at the end of the day is ultimately responsible for damage to an apartment by a private arrangement. The resort will in all instances hold the tenant responsible and will make every effort to collect the cost of damages directly from them. If this however proves to be impossible, then the owner will be ultimately responsible.

Quantum Sun have been in the timeshare rental industry for over 25 years and we are not aware of any instances where an owner has ultimately had to cover the damages caused by tenant occupation, but this does not alter the fact that ultimately this could happen.

In an effort to gain a sales advantage, “accredited agents” are attempting to obtain mandates by the use of such questionable practices mentioned above.

We have pointed out in the past that often an independent agent is able to offer a more overall and balanced recommendation on both sales and rentals as they have no loyalty to a single resort where the bias of an accredited agent to that resort will obviously cloud their comments and views.

In short at the end of the day, it is not just a case of let the buyer beware, but also let the buyer and renter be aware of the facts.